Kr18's Commitment to Responsible Gaming
Kr18 believes that online betting and gaming is a legitimate form of entertainment when done responsibly. We are committed to providing a safe, transparent environment that supports the wellbeing of every user in Malaysia.
The kr18 platform is built with user protection features that put you in control of your own gaming activity. We do not encourage excessive play and always remind users to play within their means.
Remember, winnings are never guaranteed. All games involve an element of chance, and losses are part of the experience. Never borrow money to place bets, and never use funds you need for daily expenses.
Recognise the Signs of Risky Behaviour
It's important to identify early on whether your gaming activity is starting to have a negative impact on daily life. Here are some warning signs to watch out for:
Spending more time playing than planned, or neglecting work, family, and social responsibilities because of gaming.
Spending beyond your means, borrowing money to play, or using savings or funds set aside for daily necessities on bets.
Continuing to play in hopes of recovering lost money, and increasing bet amounts to try to "win back" losses.
Feeling restless, irritable, or distressed when unable to play, or using gaming as an escape from personal problems.
If you notice any of the above signs in yourself or someone close to you, it's time to pause and seek help.
Set Your Own Time & Budget Limits
The best way to keep gaming fun is to set clear limits before you start. kr18 recommends every user to:
- Set a daily or weekly deposit limit — Decide how much money in MYR (RM) you are comfortable spending on entertainment, and stick to that limit without exception.
- Set a play time limit — Use a clock or phone alarm to remind yourself when it's time to stop. Taking a break every 30 to 60 minutes is a good habit to build.
- Don't play when you're stressed or tired — Decisions made when you are emotionally unstable often lead to regret. Only play when you are calm and clear-headed.
- Track your spending — Track how much you deposit and withdraw each week so you stay aware of your spending patterns.
Remember: The real value of gaming lies in the enjoyment of the experience itself, not in any potential winnings.
Self-Control Tools on the kr18 Platform
Kr18 offers several self-control options you can access through your account to help manage your gaming activity:
Set a daily, weekly, or monthly deposit limit in RM to ensure your spending stays within your means.
Take a break from the platform for a few days or weeks. During this period, your account will be temporarily suspended to prevent access.
If you feel you need to step away completely for an extended period, you can apply for self-exclusion by contacting the kr18 support team.
To activate any of these self-control options, log in to your account or reach us at [email protected]. Our team will assist you promptly and without any judgment.
Minor Protection
Kr18 has a strict policy on the protection of children and adolescents. This platform is for users aged 18 and above only. We enforce an age verification process during registration and may request proof of identity at any time.
If you share a device with younger family members, we recommend the following steps:
- Always log out of your kr18 account at the end of every session.
- Never save your account password on a shared device.
- Use a screen lock or device password to prevent unauthorised access.
- Consider installing parental control software on devices used by children.
If you suspect someone under 18 is using the kr18 platform, please contact our support team immediately.
Getting Professional Help
If you or someone you know is struggling with gambling control, seeking help is the best and most courageous step you can take. Problem gambling is treatable, and many people have successfully recovered with the right support.
Kr18 encourages users to reach out to a qualified mental health professional or counsellor if you feel gaming is starting to affect your daily life. In Malaysia, a range of counselling and guidance services are available to help.
To speak privately with our team about self-control options or account exclusion, please contact: [email protected]
Kr18 is committed to responding to all responsible gaming requests within 24 hours on business days.
Have a question? We're here to help.
If you'd like to find out more about kr18's self-control features or need further guidance, our FAQ page may have the answers you're looking for.