1. Information We Collect
When you register and use the kr18 platform, we collect several categories of information to ensure a secure, personalised, and fully functional service. The types of information collected are as follows:
Account Information
This includes your full name, email address, phone number, encrypted password, date of birth, and identification details required for account verification. This information is necessary for the registration process and user identity verification.
Device & Browser Information
Kr18 automatically records technical information such as device type, operating system, browser type, IP address, and login sessions. This data is used to detect suspicious activity and ensure the security of your account.
Payment Information
For transactions in Malaysian Ringgit (RM / MYR), we retain transaction records including deposit and withdrawal amounts, payment methods used (Touch 'n Go, FPX, bank transfer), and registered bank account numbers. We do not store credit card information directly — this is handled by third-party payment processors with their own security standards.
Usage Data & Cookies
We use cookies and similar tracking technologies to understand how users interact with the platform, remember login preferences, and improve the overall user experience. You can manage cookie settings through your browser, though this may affect certain features.
2. How We Use Your Information
All information collected by kr18 is used for legitimate purposes necessary to operate the platform. The primary purposes for data use are as follows:
- Processing account registration, login, and user identity verification.
- Processing MYR deposits and withdrawals securely and accurately.
- Detecting and preventing fraud, hacking, or platform abuse.
- Provides responsive and effective customer support.
- Sends important notifications related to your account, transactions, or policy updates.
- Improving the user experience based on usage patterns and feedback.
- Complying with applicable laws and regulations in Malaysia.
Kr18 will not use your data for third-party marketing purposes without your consent.
3. Cookies & Tracking
The kr18 platform uses several types of cookies to deliver a better and more secure user experience:
- Session Cookies
- Used to maintain your login status during an active session. These are automatically deleted when you close your browser.
- Functional Cookies
- Saves user preferences such as display language and account settings for a smoother returning experience.
- Analytics Cookies
- Helps us understand how users interact with the platform for the purposes of technical improvements and user experience enhancements.
You can disable cookies through your browser settings at any time. However, doing so may affect certain features such as automatic login and personalised preferences.
4. Data Storage & Security
Kr18 applies the latest industry security standards to protect users' personal information. All data is stored on servers protected with SSL encryption, strict access controls, and continuous security monitoring.
Your personal information is retained for as long as your account remains active or as long as it is needed to provide our services. When an account is closed at the user's request, we will delete or anonymise your personal data within a reasonable period, unless we are legally required to retain it for longer.
While we take all reasonable precautions, no data storage system can be guaranteed 100% secure. Users are therefore also responsible for safeguarding their own passwords and account information.
5. Information Sharing & User Rights
Third-Party Sharing
Kr18 does not sell or rent users' personal information to any third party for commercial purposes. We only share necessary data with:
- A licensed payment processor that securely handles your MYR transactions.
- Government authorities or law enforcement when required under Malaysian law.
- Technical service providers that assist with platform operations, subject to strict confidentiality agreements.
Your Rights as a User
As a registered kr18 user, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request that we correct any information that is inaccurate or out of date.
- Deletion: You may request deletion of your personal data, subject to any applicable legal requirements.
To submit any data rights request, please contact our support team at: [email protected]
6. Policy Changes & Contact Us
Kr18 reserves the right to amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform improvements. Any material changes will be communicated to users via an in-platform notice or their registered email.
The "Last updated" date at the top of this page will be revised whenever changes are made. We encourage you to check this page periodically to stay informed about how we handle your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how kr18 handles your data, please contact us via:
Support email: [email protected]
We aim to respond to all enquiries within three business days.
Have a question about your privacy or account at kr18?